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FAQ

  1. Can you frame a work for me?
    For works purchased at the gallery, we offer a framing service - via a third party provider - to cater for individual needs. Options can be discussed by emailing hello@francisgallery.com. Lead times will depend on the availability of our providers and how complex your framing needs are.
  2. My order hasn't arrived. What should I do?
    If you have not received your work, or are unsure regarding its whereabouts, please email us at hello@francisgallery.com.
  3. What can I do if my order is damaged?
    We want you to receive your work in a pristine condition. If your work is damaged, please email hello@francisgallery.com within 5 days of receiving the work, including photographs clearly showing the damage, as well as the packaging it arrived in.
  4. How much is shipping?
    Shipping cost will vary based on the final delivery address. We offer worldwide shipping, with insurance, and tracking information is available on all purchases. International packages may incur customs duty and/or import fees; please enquire for more information.
  5. Can I commission an original artwork?
    Yes, you can. In order to commission an original work, please email us at hello@francisgallery.com, informing us of the artist you wish to work with.
  6. Can I use the photographs on your website?
    Unfortunately, at this point in time, you cannot use our photography without our written consent.
  7. Where is your gallery?
    We have two locations. Our LA gallery is located on 8323 Melrose Avenue, Los Angeles, CA 90069, United States. Our Bath gallery is located at 3 Fountain Buildings, Lansdown Road, Bath, BA1 5DU, United Kingdom.
  8. When are you open?
    Our LA gallery is open from Wednesday — Saturday, 11am — 5pm.
    Our Bath gallery is open by appointment only, from Tuesday — Saturday, 10am — 6pm. To book an appointment, please email bath@francisgallery.com with your desire date and time.